In an increasingly digital world, almost every company will use technology to a greater or lesser extent. For most companies, managing their IT infrastructure is a full-time job in itself. Ensuring you have technology you can rely on can save a business time and money. Businesses also have a responsibility to their customers to ensure that the technology they invest in is easy-to-use, safe and keeps their data secure.

Many companies won’t have the time or expertise to ensure their IT remains compliant, up-to-date, and effective. Even if you do have the expertise in-house, you may not have the resources or resilience to dedicate to IT management. Trying to do everything yourself, when it comes to IT, is often where companies run into trouble. Wouldn’t it be nice to just focus on growing and managing your business instead?

We aim to make your IT support as seamless and as efficient as possible, ensuring that your business enjoys the maximum advantage from its investment in technology. To enable you to do this we can provide the following bespoke services:
Helpdesk solutions
IT vendor management
IT auditing and reporting
Real-time monitoring and maintenance
Backup and disaster recovery

Unlike other providers in United Arab Emirates, we focus on your business first. By understanding your structure and needs, we can build an IT support system around you. This means your staff can trust that the technology they use every day will provide them with what they need to concentrate on their job. We recognize that outsourcing your IT is an investment and we want to help you to maximize the benefits of this.

Our managed IT support allows you to pick and choose from the services you need, to ensure that your IT becomes one less thing to worry about. Our services cover:

Helpdesk Solutions
Our helpdesk solution provides IT assistance for those day-to-day IT queries. It may be helping to install a new piece of software or support for staff having trouble connecting to the network. We can help to resolve IT issues quickly and efficiently.

IT auditing and reporting
Our IT auditing and reporting service is used to measure the effectiveness of your IT security. Reports like this are vital to highlight any potential areas of weakness that could leave your systems vulnerable. An attack resulting in loss of service, or a data breach could cost your business in time, money, and reputation. A proactive approach to security will give you essential insight and your customers peace of mind that your business and their data are protected from potential attacks.

Real-time IT monitoring and maintenance
Monitoring your IT in real-time is essential to respond quickly to any problems. It also enables you to pre-empt any potential issues, saving you time and resources in the long run. Our service will monitor the efficiency of your systems and keeps track of how much is spent on things like server upgrades and repairs.
Back-up and disaster recovery
Even the best technology can run into problems, and if it does you want the peace of mind to know that your provider will have you back up and running as soon as possible. Purchasing back-up and disaster recovery can be the difference between your systems being down for a few hours or a few days, potentially resulting in huge loss of time, resources, and business.




Real-time IT monitoring and maintenance Monitoring your IT in real-time is essential to respond quickly to any problems. It also enables you to pre-empt any potential issues, saving you time and resources in the long run. Our service will monitor the efficiency of your systems and keeps track of how much is spent on things like server upgrades and repairs.

Care – we care about your organization and providing the right services so you can deliver the vision for your business.
Transparency – we believe in transparent communication and involving you in every step. Understanding – we work closely with you to understand your business and translate these needs into action plans to support your business growth.

A good managed IT support provider should become an extension of your team and work with you to create IT infrastructure and systems that allow your business to run smoothly and continue to grow. They will bridge any gaps you may have in your own IT knowledge and ensure that your technology is compliant, efficient, and reliable. As experts in IT, they can also support you with making use of new technologies, ensuring your business remains up-to-date. You can read more about how managed IT support can help your business in our blogs!

Most IT support providers will work to a Service Level Agreement (SLA) contract when providing IT services. Some providers might have standard SLAs, whilst other may work with each client to agree an SLA that works for both parties. It is important to set realistic SLAs; companies whose response times seem too good to be true may cut corners to meet their deadline for response. Technology can be tricky, so an SLA that recognizes some solutions take time is more likely to get results that will last.

Technology can go wrong at any time of day, and we are increasingly moving away from a typical 9-5 workday. That’s why we always have someone on hand to help 24/7.

We are so confident of our ability to deliver, we guarantee that your business will run better, or we will give you your money back. For us, a business IT system that is running well is evidenced through fewer service tickets and reduced downtime.